Potential benefits: The potential benefits of receiving behavioral health therapy services online include both the circumstances in which the counselor considers online behavioral health therapy services appropriate and the possible advantages of providing those services online. For example, allowing clients to potentially be counseled from anywhere once they can gain an internet signal and operate the necessary hardware. This eliminates issues like transportation, harsh weather conditions, distance, family care responsibilities, and any other psycho-social barriers that would make it difficult for a person to meet a traditional Therapy/counseling setting.
Potential risks: There are various risks related to electronic provision of Therapy services related to the technology used, the distance between Therapist and client, and issues related to timeliness. For example, the potential risks of confidentiality may pertain to people accessing the internet from public locations such as a library, computer lab or café should consider the visibility of their screen to people around them. It is recommended that you are in a private setting when engaging in online sessions.
Safeguards: Your Therapist has selected an account with www.securevideo.com a HIPAA compliant video conferencing tool that allows for the highest possible security and confidentiality of the content of your sessions. Your personal information is encrypted and stored on a secure server. The client is responsible for creating and using additional safeguards when the computer used to access services may be accessed by others, such as creating passwords to use the computer, keeping their email and chat IDs and Passwords secret, and maintaining security of their wireless internet access points (where applicable). Please discuss any such concerns with your counselor early in your first session so as to develop strategies to limit risk.
Alternatives: Online Therapy may not be appropriate for many types of clients including those who have numerous concerns over the risks of internet counseling, clients with active suicidal/homicidal thoughts, and clients who are experiencing active manic/psychotic symptoms.
An alternative to receiving mental health services online would be receiving mental health services in person. The online Therapist can and will assist clients who would like to explore face-to-face options in their area. Many state and local agencies will treat low-income clients on a low or no-fee basis. Please feel free to request a referral any time you think a different counseling relationship would be more practical or beneficial for you.
Proxies: The Therapist only treats clients with online therapy who are legally in a position to consent for themselves to receive mental health services. Clients who are not in such a position include children under the age of consent (18 in most cases) or clients who have a legally appointed guardian.
Records: The Therapist will maintain records of online counseling services. These records can include reference notes, copies of transcripts of chat and internet communication and session summaries. These records are confidential and will be maintained for seven years as required by applicable legal and ethical standards according to the State of Ohio Counselor, Social Workers, and Marriage and Family Therapist Board. The client will be asked in advance for permission before any audio or video recording will occur on the counselor’s end.
Procedures: The Therapist might not immediately receive an online communication or might experience a local backup. If the client is in a state of crisis or emergency, the counselor will recommend in advance to the start of online counseling local crisis lines or an agency local to the client. Clients may utilize the following crisis hotlines: • 1-800-SUICIDE • 1-800-273-TALK • For the Deaf: 1-800-799-4TTY
Fees for online therapy: All fees (co-pay, co-insurance, self-pay) are handle in the same manner and rates are the same amount as a face to face office session and are to be paid at time of service. Acceptable payment methods approved (Master Card/VISA/ Discover) Credit/ Debit cards or Health Savings Account Credit/ Debit Cards. We accept In-network insurance – Anthem BC/BS; Apex (University of Akron); Buckeye (Cenpatico); CareSource; Cigna; Health Span, Medical Mutual; Mutual Health (Cleveland Clinic Employee Health Plan; Summa Care; United HealthCare (Optum); United HealthCare Community Plan or approved EAP’s.
* The above link is in cooperation with the Ohio CSWMFT board requirement 4747-5-5: Licensees shall provide links to websites for all of their certification bodies and licensure boards to facilitate consumer protection.
Serving: Cleveland, Euclid, South Euclid, Lyndhurst, Richmond Heights, Mayfield Heights, Beachwood, Cleveland Heights, Shaker Heights, Warrensville Heights, Bedford, Chagrin Falls, North Olmstead, Solon, Twinsburg, Aurora, Hudson, Stow, Cuyahoga Falls, including the Akron Canton area, and other surrounding communities in Northeast Ohio. Call now for a free phone consultation 800-642-4560.